Where do you ship from?
All orders are shipped from the US (unless stated otherwise).
All stickers are shipped through stamped shipping unless combined with other items.
US orders are tracked and will be shipped with USPS First Class Package by default. Priority Mail is available upon request, please contact me for details.
When will my order be shipped?
Please allow 5-10 business days after it is placed.
For preorders, please allow at least 2-3 months for production and shipping times.
When will I receive my order?
US orders are estimated to arrive in 3-5 business days.
Due to the pandemic, unforeseen events may affect delivery schedule.
My order is a gift/for someone else.
Feel free to enter the recipient's name/address in the shipping address!
If you want the package to be a bit more customized, feel free to contact me with the details. (Please note there may be an extra cost incurred to the buyer depending on the request)
Can I combine my orders?
As long as I haven't shipped your order yet, feel free to let me know in the order notes with your order number!
Please note that you may have to wait longer. If your package exceeds a certain weight, you may receive only a partial refund.
(If there is an excessive amount of orders that need to be combined, the transaction fee will not be refunded)
Can I change my address?
If your order has not been shipped/packed, please contact me with the updated address!
If you have bought a preorder item and you are moving, feel free to contact me to hold onto your order.
Do you accept returns/exchanges/cancellations?
Cancellations are not accepted.
Returns/exchanges are only available if I have sent the wrong item.
Buyer has 14 days to contact me and return the item from the date the package was received.
What if my package was lost, stolen, or damaged?
Unfortunately, I am unable to offer refunds as I have no control over the package once I drop them off to the courier.
For insured orders:
Buyers may be eligible for a refund/replacement. Please contact me with the following information:
Delayed/Lost packages:
1) For US orders, a claim can only be filed 20 days after shipment date.
2) For international orders, a claim can be made 40 days after shipment date.
Damaged packages:
1) a photo of the entire damaged item
2) photos of the external packaging (outside of the box/bubble mailer)
3) photos of the inside of the box/mailer (including packaging materials)